Customer service

Your questions - our answers

Every single customer is very important to us. This is why on this page you are able to find frequently asked questions with our answers for them. From how long your beach flag lifetime span is to how you should prepare your beach flag or traditional flag design with our templates. However if you have a question and you cannot find an answer in this section, don't be afraid to contact us. An e-mail or a call and you will get a clear answer for the question you got. 

How do I order a beach flag, flag or any other product from Flagsandmore.co.uk?

Our beach flags, flags or other products can be order in a few, easy steps:

1. Select the product you want.
2. If it is a single accessory, you only need to add it to the cart. 
3. If you are ordering one of our beach flags or flags, download a template of your selected product.
4. Prepare a design and upload your file(s) before adding your beach flag or flag to the cart.
5. Select any accessories you need, pole, base and etc. You can order your beach flag or flag with or without accessories.
6. Request a quote or confirm your order.
7. Check your shopping cart before confirming the order and select your sending method. 
8. Complete your order by entering your details and then you can pay.

How should the design files be prepared and uploaded during the order process?

After you select your beach flag or flag model, scroll down below the product page and download the template on which you will place your design. After you have downloaded the template you can place your design on it (REMEMBER: to prepare your design as best as possible read all the remarks and advices on the first page of the template you have downloaded). When your design will be prepared upload it and order your beach flag or flag. Our specialists will make a regular check on your design and will inform you if any errors have been found, if not the printing will be done. However you may order a premium check if you need additional help or a data creation if you are unable to design your beach flag on your own.

Here are some other important remarks on how to prepare your design:

- Layout in CMYK colors (not RGB); 
- Preference for Vector files;
- Convert text to contour;
- Layout preferably done in Adobe Illustrator (.AI, .PDF or Vector file);
- Supply 1:1 files in a minimum of 100DPI, if file is in 1:10 in 300DPI (CMYK)

When the products will be delivered?

After your design will be approved for printing, we will get to work as soon as possible. Depending on the amount of your order we deliver your products in 2 to 15 business days. However, if you need to receive your beach flag sooner - contact us.

As for the accessories delivery only, they are sent instantly to you, because we got everything you are able to see in stock, this is why this will take less time to be delivered. If you want to receive your selected accessories sooner, contact us, however extra delivery costs will be applied.

Until what time my order can be cancelled? 

If you have decided to cancel your order, you can do that before the production starts. However, you need to remember, that after we get the approval of the files for your beach flags or flags, this cannot be done. It is because such products will be already in the making process and because of their customer-specifics, so returning the flag or beach flag is not possible (unless it is because of our production error). So remember to check your files very closely before the submission process.

What to do if I got several designs for different beach flags?

In case you are planning to order multiple beach flags, you will be still able to upload different designs. Simply place different design during ordering each beach flag. Additionally you may leave a comment so you and us would easily understand on which design is on which beach flag. Additional remarks always help! There are no extra costs connected to multiple designs!

What are the shipping costs?

All shipping costs will be indicated during the order process in which you will be able to see all costs. It is important to indicate that product prices are without shipping costs.

How delivery is done?

Packages are generally dispatched within 5 days after receipt of payment and are shipped via UPS, TNT or DPD with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Can I wash beach flags or flags?

Yes. All our beach flags and regular flags can be washed in the washing machines. 

Before the first use: We recommend you to wash your digital printed beach flag at 30 ° before the first use outdoors.
Our online printed scrapings will not be washed before delivery, which may leave slight residues of the digital printing equipment in the cloth. This can lead in rare cases to a slight leakage of the colors in the first rain.

For a longer life: Beach flags or feather flags must be able to escape freely and should not rub on branches, masts, wires or walls. Exposure to the sun and weather influences the beach flag life. We recommend that you bring in your digital printed flags in bad weather. Every 2-3 months the flag should be washed at 30 ° C. Please take care that you do not pull your beach flag over the floor with the covering, otherwise it can be very easy to damage the seam.

What kind of materials are used for the beach flags or flags?

Our beach flag systems are manufactured according to our specifications. Materials, mechanical parts, poles and bags of our beach flags are optimized by us, and although the look is the same, they differ significantly from other event flag systems available on the market. Regular quality and supply inspections guarantee top quality and an unbeatable price-performance ratio of our beach flags.

Choose from our many different shapes and sizes your right one. We print your own motif on our proven flag material 115 gram / m2 polyester (standard), 100D polyester (double-sided printing) and 120 gram / m2 polyester air textile (single-sided printing, wind permeability, also known as polyester mesh material). With our extensive experience in digital large format printing, we achieve brilliant print results.

What are the benefits of the double-sided printing?

Double-sided print may have different sides. This helps to provide additional amount of information for your customers or provide it correctly, as single-sided beach flags back side is mirror-imaged. However it is important to notice that the edge of the double-sided beach flag should be decided by you. Since if you got different colors on different sides, you need to remember that our beach flags are hemmed and double-stitched, this is why a border of one side will go over other side approximately +/- 1cm. So if you have a preference on how your beach flag should be finished write that down in the comment section during the order process or through the e-mail before the approval of your design. If you will not notify us, this will be determined by us during the production process.

You have to remember that:

Several colors per side possible
Each side has its own design
Take note of color usage due to hemming of the borders
1 color stitching (approximate color of the flag is standard)

 If you are unable to locate the answer to the question you have, you can always contact us through the e-mail or simple call. We will be more than happy to give a proper answer to your question regarding our products or production of them.